Alberta - View or Update Employment Insurance Claim Information

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Procedure

Apply In-Person:
Note: In-Person applications are allowed only when the applicant is in need to update their address and it is different from their mailing address.

1. To update Employment Insurance Claim Information in person, the applicant has to visit any nearest Service Canada Office.
2. Links containing address and contact details of the Service Canada offices in Alberta can be found in the following Service Canada contact link
3. Visit the office and approach the respective official who is responsible to update the Employment Insurance Claim Information.
4. The official in-charge may require verifying the applicant’s identity and checking whether he/she is a claimant.
5. The applicant will have to provide the relevant information that he/she needs to be updated.
6. Refer the “Required Documents” section of this page to know about the required documents.
7. Once the applicant has provided the relevant information, the official in-charge will proceed to update the information of the applicant.
8. The official will make the respective changes and after necessary verification processes, the information will be updated in the database.

Apply through telephone

1. To update Employment Insurance Claim Information through telephone, the applicant has to call the following contact number: 1-800-206-7218
2. The applicant has to make the phone call and inform that he/she needs to update Employment Insurance Claim Information.
3. The official in-charge may require verifying the applicant’s identity and checking whether he/she is a claimant.
4. The applicant will have to provide the relevant information that he/she needs to be updated.
5. Refer the “Required Documents” section of this page to know about the required documents.
6. Once the applicant has provided the relevant information, the official in-charge will proceed to update the information of the applicant.
7. The official will make the respective changes and after necessary verification processes, the information will be updated in the database.

Apply online

• Using GC Key

1. To view or update Employment Insurance Claim Information online using GC Key, the applicant has to visit the following Apply online
2. Visit the link and scroll down to the bottom, then click “Start now” button.
3. In the page that opens, enter the user details in the respective fields and then click “Sign In” button, if applicable.
4. Or, click the “Sign Up” button to create an account. Click “I accept” button and type an appropriate username in the next tab.
5. Click “Continue” button and create a password for the new account in the next tab, then click “Continue” button.
6. Create Recovery Questions, Answers and Hints in the next page and click “Continue” button. Click “I agree” button in the next page.
7. In the next page, there will be two options to help verifyinguser’s identity. Select an applicable option.
8. Once signed in with GCKey and have verified the identity, the applicant should create their MSCA profile.
9. Follow the onscreen instructions and complete the profile creation. Proceed to sign in using the Username and Password.
10. After profile creation, click the “View my status and correspondence” button and follow the onscreen instruction to view the required information.
11. If the applicant wants to update direct deposit information, he/she has to click the “Direct deposit” button and follow onscreen instruction to update it.
12. If the applicant wants to update mailing address and telephone number, he/she have to click the “Mailing address and telephone number” option and follow onscreen instruction to update them as required.
13. If the applicant is about to change his/her address within 180 days and he/she wishes to update it in advance, he/she have to click “My future mailing address and telephone number information”button.
14. Do as mentioned earlier and update the address. In order to update the new province which the applicant has been recently moved to, click “Province of residence” option.
15. After making the required changes, click the applicable button to save them and after necessary verification processes, the information will be updated in the database.

• Using Bank account

1. To view Canada Pension Plan Statement of Contributions onlineusing bank account, the applicant has to visit the following Apply online
2. Visit the link and click “Start now” button which will be at the bottom of the page.
3. List of financial Sign-In Partners will be displayed in the next page, from which the applicant has to select one in which he/she has subscribed online banking.
4. Respective online banking portal will be opened, login into it using the user credentials.
5. After logging in, there will be two options to help verifying the applicant’s identity. Select an applicable option.
6. Once verified the identity, the applicant should create their MSCA profile.
7. Follow the onscreen instructions and complete the profile creation. Proceed to sign in using the Username and Password.
8. After profile creation, click the “View my status and correspondence” button and follow the onscreen instruction to view the required information.
9. If the applicant wants to update direct deposit information, he/she has to click the “Direct deposit” button and follow onscreen instruction to update it.
10. If the applicant wants to update mailing address and telephone number, he/she have to click the “Mailing address and telephone number” option and follow onscreen instruction to update them as required.
11. If the applicant is about to change his/her address within 180 days and he/she wishes to update it in advance, he/she have to click “My future mailing address and telephone number information” button.
12. Do as mentioned earlier and update the address. In order to update the new province which the applicant has been recently moved to, click “Province of residence” option.
13. After making the required changes, click the applicable button to save them and after necessary verification processes, the information will be updated in the database.

• Using Provincial ID

1. To view Canada Pension Plan Statement of Contributions online using Provincial ID, the applicant has to visit the following Apply online
2. In the page opens, will be present two options for two provinces. Select an applicable option and click “I agree” button in the next page.
3. Respective online application portal will be opened. The applicant has to complete the application process by following the onscreen instructions.
4. After logging in, there will be two options to help verifying the applicant’s identity. Select an applicable option.
5. Once verified the identity, the applicant should create their MSCA profile.
6. Follow the onscreen instructions and complete the profile creation. Proceed to sign in using the Username and Password.
7. After profile creation, click the “View my status and correspondence” button and follow the onscreen instruction to view the required information.
8. If the applicant wants to update direct deposit information, he/she has to click the “Direct deposit” button and follow onscreen instruction to update it.
9. If the applicant wants to update mailing address and telephone number, he/she have to click the “Mailing address and telephone number” option and follow onscreen instruction to update them as required.
10. If the applicant is about to change his/her address within 180 days and he/she wishes to update it in advance, he/she have to click “My future mailing address and telephone number information” button.
11. Do as mentioned earlier and update the address. In order to update the new province which the applicant has been recently moved to, click “Province of residence” option.
12. After making the required changes, click the applicable button to save them and after necessary verification processes, the information will be updated in the database.

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Required Documents

• Benefit statement
• Social Insurance Card
• Any supporting document (as required)

Office Locations & Contacts

Service Canada,
Canada Place, Floor Main
9700, Jasper Avenue,
Edmonton,
Alberta.
Phone: +1 800-622-6232
Website link
Contact link

Eligibility

• Any Employment Insurance Claimant, who wishes to view or update his/her claim information, can apply.
• The applicant should have valid GC Key User ID or an active bank account with online banking facility or Provincial digital ID.

Fees

The service is free of cost.

Validity

Explain the time until which the certificate/document is valid.
e.g. Birth Certificate Valid Forever

Documents to Use

Please attach documents that can be used by people. e.g. links

Sample Documents

Please attach sample completed documents that would help other people.

Processing Time

Please explain processing time taken in obtaining the document/certificate.

Related Videos

Videos explaining the procedure or to fill the applications.
Attach videos using the following tag <&video type='website'>video ID|width|height<&/video&> from external websites.
Please remove the '&' inside the tags during implementation.
Website = allocine, blip, dailymotion, facebook, gametrailers, googlevideo, html5, metacafe, myspace, revver,
sevenload, viddler, vimeo, youku, youtube
width = 560, height = 340, Video ID = Can be obtained from the URL of webpage where the video is displayed.
e.gIn the following url 'http://www.youtube.com/watch?v=Y0US7oR_t3M' Video ID is 'Y0US7oR_t3M'.

Instructions

• When you change your mailing address or direct deposit information using My Service Canada Account, it’s updated right away.
• You can view your EI claim status and messages by selecting “View my status and correspondence”. It’s only available for applications submitted after November 7, 2016.
• You must let the office know of any changes if you have received EI benefits in the past year. This prevents delays in receiving benefits.
• It also ensures you receive your T4E for your tax return.

Required Information

• Applicant’s name and other details
• Name of the applicant’s bank/financial institution
• Branch/transit number
• Account number and other information
• Mailing address
• Telephone number
• Province of residence
• Social Insurance Number (SIN)
• GC Key User ID
• Provincial Digital ID
• Online Banking information

Need for the Document

Any change in the information of an Employment Insurance claimant must be updated in the applicant’s database in order to prevent delays in receiving EI benefits.

Information which might help

Refer for more information process description

Other uses of the Document/Certificate

Please explain what are other uses of obtaining this document/certificate.
e.g. Birth Certificate can be used as proof of identity.

External Links

Place some external links which might help.

Others

More information which might help people.